DRIN PRO is the UCaaS solution based on the Yeastar technology platform, certified with major phone and VoIP gateway manufacturers using SIP standard. An Italian, multi-instance, secure and green infrastructure, designed to grow with your business.
Voice, video, applications, integrations, collaborations and much more, offered in a single "PLUS" solution that meets all the needs of the SMB.
Your virtual Chief Quality Officer, always active.
Superior Features
Cosa fa AI Supervisor
Voice, video, applications, integrations, collaborations and much more, offered in a single "PLUS" solution that meets all the needs of the SMB.
- Infrastructure hosted in Italy, owned by an Italian company, dedicated exclusively to Unified Communication systems. Full GDPR compliance. without human intervention
- Emotion detection of customers and agents in real time
- Key moment identification The number of users and simultaneous calls can be resized with a few clicks based on different customer needs, helping you offer flexible solutions for every type of business opportunity. DRIN PRO can grow with your business.
- Superior Features DRIN PRO is the UCaaS solution based on the Yeastar technology platform, certified with major phone and VoIP gateway manufacturers using SIP standard. An Italian, multi-instance, secure and green infrastructure, designed to grow with your business.
Understand what your customers feel, in real time.
The AI Supervisor analyzes voice tone, words used and rhythm to identify emotions of customers and agents during the call. It detects frustration, satisfaction, confusion, anger, enthusiasm: you know exactly how the conversation is going, without having to listen to it.
Soddisfazione
Infrastructure hosted in Italy, owned by an Italian company, dedicated exclusively to Unified Communication systems. Full GDPR compliance.
Frustrazione
The number of users and simultaneous calls can be resized with a few clicks based on different customer needs, helping you offer flexible solutions for every type of business opportunity. DRIN PRO can grow with your business.
Confusione
Superior Features
Entusiasmo
Cattura i momenti positivi per replicarli negli script commerciali.
Automatically highlight crucial moments of every call.
Voice, video, applications, integrations, collaborations and much more, offered in a single "PLUS" solution that meets all the needs of the SMB.
- Menzione prezzo/concorso: identificazione automatica
- Domande ricorrenti: clustering delle FAQ emergenti
- Obiezioni: rilevamento delle obiezioni commerciali
- Silenzio prolungato: indicatori di difficoltà
- Parole chiave personalizzabili: definisci i tuoi trigger
Use cases for Sales Managers
Infrastructure hosted in Italy, owned by an Italian company, dedicated exclusively to Unified Communication systems. Full GDPR compliance.
Use cases for Customer Success
The number of users and simultaneous calls can be resized with a few clicks based on different customer needs, helping you offer flexible solutions for every type of business opportunity. DRIN PRO can grow with your business.
From individual calls to business insights.
Superior Features
Trend analysis
DRIN PRO is the UCaaS solution based on the Yeastar technology platform, certified with major phone and VoIP gateway manufacturers using SIP standard. An Italian, multi-instance, secure and green infrastructure, designed to grow with your business.
Allerte operative
Voice, video, applications, integrations, collaborations and much more, offered in a single "PLUS" solution that meets all the needs of the SMB.
Benchmark
Infrastructure hosted in Italy, owned by an Italian company, dedicated exclusively to Unified Communication systems. Full GDPR compliance.
Superior Features
DRIN PRO is the UCaaS solution based on the Yeastar technology platform, certified with major phone and VoIP gateway manufacturers using SIP standard. An Italian, multi-instance, secure and green infrastructure, designed to grow with your business.
- Feedback post-chiamata: Voice, video, applications, integrations, collaborations and much more, offered in a single "PLUS" solution that meets all the needs of the SMB.
- Scorecard agenti: Infrastructure hosted in Italy, owned by an Italian company, dedicated exclusively to Unified Communication systems. Full GDPR compliance.
- Best practice replication: The number of users and simultaneous calls can be resized with a few clicks based on different customer needs, helping you offer flexible solutions for every type of business opportunity. DRIN PRO can grow with your business.
- Superior Features percorsi di miglioramento individuali
Esempio di scorecard agente
Voice, video, applications, integrations, collaborations and much more, offered in a single "PLUS" solution that meets all the needs of the SMB.
Infrastructure hosted in Italy, owned by an Italian company, dedicated exclusively to Unified Communication systems. Full GDPR compliance.
AI Receptionist GA
The number of users and simultaneous calls can be resized with a few clicks based on different customer needs, helping you offer flexible solutions for every type of business opportunity. DRIN PRO can grow with your business.
AI Supervisor v1
Prima release: rilevamento emozioni e momenti chiave.
Automatic coaching
Agent scorecards and personalized post-call suggestions.
Executive dashboards
Advanced business insights and competitive benchmarking.
Features in arrivo: Superior Features
DRIN PRO is the UCaaS solution based on the Yeastar technology platform, certified with major phone and VoIP gateway manufacturers using SIP standard. An Italian, multi-instance, secure and green infrastructure, designed to grow with your business.
Voice, video, applications, integrations, collaborations and much more, offered in a single "PLUS" solution that meets all the needs of the SMB.