AI Receptionist: intelligent call management.
Your virtual receptionist available 24/7. Answers calls, understands caller intent, collects information and forwards the call to the right operator with all data already attached. Native integration with major LLMs: GPT, Gemini and Claude.
A complete AI receptionist, ready in minutes.
The DRIN PRO AI Receptionist answers incoming calls with a natural voice, understands caller requests through LLM, collects necessary information, and routes the call to the correct destination. All automated, all trackable.
Answers calls
Automatically answers all incoming calls, even outside business hours, with a natural voice generated by ElevenLabs (the caller is informed that they are speaking with an AI assistant).
Recognizes intents
Understands the caller's request through LLM, interprets natural language, and identifies the correct call destination.
Knowledge Base
Configure company information, FAQs, and receptionist skills: the AI uses this knowledge base to respond accurately.
Reporting
Track every AI-managed call: duration, outcome, information collected, transcription. All data is viewable in the Advanced CDR.
Configure your AI receptionist as you wish.
DRIN PRO gives you full control over the personality, skills, and behavior of your AI receptionist. No code, everything through an intuitive visual interface.
- Customizable skills: define what your receptionist can do (bookings, commercial info, support)
- Company information: upload your brand, hours, services, locations
- Online testing: test your receptionist in real-time before publishing
- Full customization: voice, tone, language, system prompts
Choose the brain for your receptionist.
You're not tied to a single AI provider. DRIN PRO allows you to select the most suitable LLM model for your use case, with the flexibility to change it whenever you want.
Why choose a specific LLM?
Each model has its strengths: GPT for conversational naturalness, Gemini for speed and Google integration, Claude for accuracy and security. Choose based on your needs.
The AI Receptionist is integrated with ElevenLabs for voice synthesis. Requires FQDN or enabled NAT.
AI transparency — Article 50 of Regulation (EU) 2024/1689 (AI Act)
The DRIN PRO AI Receptionist is an artificial intelligence system based on the Yeastar P-Series engine, integrating selectable third-party language models (OpenAI GPT, Google Gemini, Anthropic Claude) and ElevenLabs speech synthesis; the infrastructure is hosted in Skillworks' own Italian data centre. At the start of every call handled by the AI Receptionist, the system can be configured to inform callers that they are interacting with an AI-based voice assistant, in accordance with Article 50 of Regulation (EU) 2024/1689 (the AI Act), whose transparency obligations apply from 2 August 2026. Configuring and activating the voice disclosure is the responsibility of the reseller/user of the service (deployer).
Is the caller informed that they are speaking with an artificial intelligence? Yes. The system is designed to provide this disclosure at the start of the call, as required by Article 50 of the AI Act. The text of the disclosure can be customised when configuring the service.
Collect valuable data during the call.
The AI receptionist doesn't just route the call: during the conversation, it collects structured information that will be transmitted to the agent along with the call.
- Up to 20 data collection rules per agent, 20 different types of information
- Smart transfer: collected information is transmitted to the agent
- Multiple destinations: inbound, WebRTC (Web Call / Live Chat), hotel management service number
- View on all clients: Web Client, Desktop Client, Chrome Extension
Transfer with context, not just the call.
When the AI receptionist transfers a call to a human operator, it automatically transmits all the collected context: the operator already knows who is calling, what they want, and what has been said.
AI Caller ID
Display of the AI receptionist's identifier in the operator's console.
Collected Information
All structured data collected during the conversation, ready for the operator.
Call Summary
Automatic summary generated by AI with key points, intent, and actions to be taken.
Original Transcription
The complete call transcription is stored in the Advanced CDR for review.
Make the virtual assistant as you expect.
The virtual assistant message text can be fully customized. Define the tone of voice, opening phrases, questions to ask, FAQ answers. Your AI receptionist will speak like you, not like a generic robot.
Typical use cases
Hotel reception (check-in info, wake-up calls, services), medical office (appointments, reports), company (department routing, commercial info), technical support (problem data collection before the technician).
- Brand-aligned voice tone
- Custom FAQ responses
- Dynamic variables (name, time, etc.)
- Customizable language
Flexible licensing, pay only for what you use.
AI Receptionist is available on PSE and PCE, with various usage-based or monthly subscription packages.
One-time capacity
Purchase by minutes. Re-purchase after use. Ideal for small volumes or seasonal peaks.
- 500 minute package
- Re-purchase after use
- EP/UP includes 60 free minutes
Monthly subscription
Package with recurring monthly fee. Ideal for consistent volumes over time.
- 200 minutes/month included
- Automatic monthly renewal
- Priority over one-time minutes
Billing is based on call duration: it starts when the AI answers and ends when the call is disconnected or transferred to an operator. Available on PSE and PCE.
Network Requirements
The AI Receptionist is integrated with ElevenLabs and requires FQDN or NAT enabled. In NAT mode: customers in Europe must allow access to Germany through national security settings; customers in other regions must allow access to the United States.
Ready to delegate your calls to your AI?
Activate the AI receptionist in minutes. Request a personalized demo and experience the difference.